Negotiation Skills for Healthcare Professionals – 1 day workshop – Suspended until further notice due to Covid 19

ALL OF OUR CLASSROOM COURSES ARE CURRENTLY SUSPENDED DUE TO COVID 19, WE ARE RUNNING SOME SESSIONS ONLINE. PLEASE CONTACT US FOR MORE DETAILS.

ENQUIRIES@TLPDELIVERS.COM OR 08002922450

One day programme

Only £147

Accredited by the CPD certification service

 

Your ability to negotiate is critical within the NHS.

We all negotiate every day, whether we realise it or not.

Whether it is externally with service and product providers or internally with senior and junior colleagues, peers, M.D.T. members and patients we all negotiate all of the time.

On this highly interactive and practical one day programme you will learn how to:

  • Plan and deliver highly effective negotiations.

  • Understand different negotiation styles and when to use them. (Collaborate, Compromise, Compete, Accommodate and Avoid)

  • Learn how to gain buy in from the very start of a negotiation by using Mutual Benefit Statements (M.B.S.)

  • Identify and use variables to make and gain concessions during a negotiation

  • Identify critical negotiation tools such as B.A.T.N.A – Best Alternative To Negotiated Agreement and
    Z.O.P. A. – Zone Of Potential Agreement.

  • Deal with difficult negotiators.

Negotiation Skills for Healthcare Professionals - programme outline
TimeSession TitleNotes
09.00Arrival, registration and refreshmentsTea/Coffee and soft drinks will be available
09.30Welcome introductions and objectivesTrainers and participants introduce themselves and discuss their objectives for the day.
10.00Negotiation Styles - Collaborate, Compromise, Compete, Accommodate and AvoidParticipants will be introduced to the concept of negotiations styles and consider when to use each one.
10.30The new bicycle exerciseParticipants will take part in an exercise involving different negotiation styles.
11.00Break
11.15VariablesParticipants will be introduced to the concept of variables in negotiations. Variables are factors that can be used to make and gain concessions during a negotiation.
11.45B.A.T.N.A. and Z.O.P.A.
Best Alternative To Negotiated Agreement and
Zone Of Potential Agreement
Participants will be introduced to the concept of B.A.T.N.A. and Z.O.P.A and how to use these during negotiations.
12.15Mutual Benefit StatementsParticipants will be introduced to the concept of Mutual Benefit Statements and how to use these in negotiations to gain agreements from the outset.
12.45Lunch
13.30The angry pharmacistParticipants will take place in an exercise to consolidate their learning thus far on the programme.
14.10Dealing with difficult negotiatorsParticipants will consider what makes someone "difficult" in a negotiation and how to deal with this.
14.40Universal Laws of InfluenceNegotiation is all about influence. In this session participants will be introduced to Dr. Robert Cialdini's universal laws of influence and consider how to use them during negotiations.
15.10Break
15.25Real life applicationParticipants will be given the opportunity to consider their own real life negotiation scenarios and ask questions of their trainer(s) and fellow participants.
16.00Action plansParticipants will create action plans based on their key learning from the day.
16.30Course closes
VenueDatesAvailabilitySummaryAction
Liverpool – The Education Centre, Royal Liverpool Hospital
Prescot Street,
Liverpool, Merseyside.
L7 8XP
13th August 2020AvailableRegistration - 09.00
Course starts – 09.30
Course closes - 16.30
Book Now
Liverpool – The Education Centre, Royal Liverpool Hospital
Prescot Street,
Liverpool, Merseyside.
L7 8XP
15th October 2020AvailableRegistration - 09.00
Course starts – 09.30
Course closes - 16.30
Book Now
Liverpool – The Education Centre, Royal Liverpool Hospital
Prescot Street,
Liverpool, Merseyside.
L7 8XP
3rd December 2020AvailableRegistration - 09.00
Course starts – 09.30
Course closes - 16.30
Book Now