Negotiation Skills for Healthcare Professionals – 1 day workshop – Suspended until further notice due to Covid 19

1 day Programme

Accredited for 6 CPD points

Learn how to:

Plan and deliver effective negotiations with peers, senior and junior colleagues, colleagues from other disciplines, patients and their families.

Identify your optimum outcomes and the optimum outcomes of others involved in negotiations

Identify variables that you can use to make concessions during negotiations

Identify how to use your BATNA – Best Alternative To Negotiated Agreement

Identify how to use your ZOPA – Zone of Possible Agreement

Identify and use different negotiation styles

Create Mutual Benefit Statements for mutual gains

Deal with difficult negotiators

Use universal laws of influence to create WIN WIN outcomes

Only £147 (discounts available – see below)

Cost includes VAT, all materials, refreshments and lunch.

A highly interactive course with plenty of opportunities to share experiences with your fellow participants and ask questions of your trainers.

Discounts of up to 20% available for multiple bookings.

2 bookings = 10% discount.
3 Bookings = 15% discount.
4 bookings = 20% discount.
Book yourself on to multiple courses or book yourself and a colleague on to the same course to save!

Negotiation Skills for Healthcare Professionals - programme outline
TimeSession TitleNotes
09.00Arrival, registration and refreshmentsTea/Coffee and soft drinks will be available
09.30Welcome introductions and objectivesTrainers and participants introduce themselves and discuss their objectives for the day.
10.00Negotiation Styles - Collaborate, Compromise, Compete, Accommodate and AvoidParticipants will be introduced to the concept of negotiations styles and consider when to use each one.
10.30The new bicycle exerciseParticipants will take part in an exercise involving different negotiation styles.
11.00Break
11.15VariablesParticipants will be introduced to the concept of variables in negotiations. Variables are factors that can be used to make and gain concessions during a negotiation.
11.45B.A.T.N.A. and Z.O.P.A.
Best Alternative To Negotiated Agreement and
Zone Of Potential Agreement
Participants will be introduced to the concept of B.A.T.N.A. and Z.O.P.A and how to use these during negotiations.
12.15Mutual Benefit StatementsParticipants will be introduced to the concept of Mutual Benefit Statements and how to use these in negotiations to gain agreements from the outset.
12.45Lunch
13.30The angry pharmacistParticipants will take place in an exercise to consolidate their learning thus far on the programme.
14.10Dealing with difficult negotiatorsParticipants will consider what makes someone "difficult" in a negotiation and how to deal with this.
14.40Universal Laws of InfluenceNegotiation is all about influence. In this session participants will be introduced to Dr. Robert Cialdini's universal laws of influence and consider how to use them during negotiations.
15.10Break
15.25Real life applicationParticipants will be given the opportunity to consider their own real life negotiation scenarios and ask questions of their trainer(s) and fellow participants.
16.00Action plansParticipants will create action plans based on their key learning from the day.
16.30Course closes
VenueDatesAvailabilitySummaryAction
Liverpool – The Education Centre, Royal Liverpool Hospital
Prescot Street,
Liverpool, Merseyside.
L7 8XP
13th August 2020AvailableRegistration - 09.00
Course starts – 09.30
Course closes - 16.30
Book Now
Liverpool – The Education Centre, Royal Liverpool Hospital
Prescot Street,
Liverpool, Merseyside.
L7 8XP
15th October 2020AvailableRegistration - 09.00
Course starts – 09.30
Course closes - 16.30
Book Now
Liverpool – The Education Centre, Royal Liverpool Hospital
Prescot Street,
Liverpool, Merseyside.
L7 8XP
3rd December 2020AvailableRegistration - 09.00
Course starts – 09.30
Course closes - 16.30
Book Now